Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

01 · Purpose

How We Use Information

We use personal information to respond to enquiries, manage bookings, confirm dates and group details, collect dietary information for planning purposes, coordinate route and tasting arrangements, process payments, provide meeting point instructions, deliver guided tours, and send related service communications. We also use information to maintain records, improve website performance, and meet legal and security obligations.

Processing is limited to the operational and administrative needs of the business.

02 · Sharing

Service Providers and Partners

We may share information with payment processors, website and hosting providers, communication tools, and other operational service providers that assist with bookings, administration, and site maintenance. Where a tasting venue or other third party must confirm availability for a requested route, we may share limited booking details needed for that purpose. We do not guarantee access to third-party venues or attractions.

Service providers receive only the information needed to perform their role.

03 · Legal basis

Legal Disclosure

We may disclose personal information where necessary to meet legal obligations, protect our rights, respond to disputes, or support fraud prevention and security investigations. Any disclosure is limited to what is reasonably required in the circumstances.

Disclosure may be required to comply with law, court orders, or lawful requests from authorities.

User Rights

Your Rights

You may ask for access to the personal information we hold about you, request correction of inaccurate details, or raise a concern about our handling of your information. In some cases, we may need to keep certain records for legal, accounting, or operational reasons.

Available rights depend on the nature of the information and the legal basis for holding it.

Requests

Making a Request

Requests should describe the information or issue concerned so we can locate the relevant records and respond appropriately. If a request cannot be fully granted, we will explain the reason where practical.

We may need to verify identity before acting on a request.

Data Retention

Retention of Information

Booking, payment, and communication records are retained for a practical period to manage the service, resolve disputes, meet accounting or tax obligations, and maintain business records. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We keep information only for as long as it is needed for the relevant purpose or required by law.

Policy Updates

Policy Changes

The revised version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may take reasonable steps to draw attention to it through the site or direct communication where appropriate.

We review this policy from time to time and update it when our practices or legal obligations change.

01 · Collection

Data We Collect

We may collect identification and contact details, booking and payment information, group size, preferred dates and meeting arrangements, dietary information you choose to provide, and notes needed to plan a private culinary route or guided tasting walk. We may also collect limited technical data such as device, browser, and usage information when you use the website.

The information collected depends on the booking stage and the nature of the tour requested.

02 · Sources

How We Collect Data

We receive data from website forms, email, phone calls, consultation requests, and other direct communications. We also generate some information from booking administration, payment processing, route planning, and website use, including records of pages visited and basic device data.

Most information comes directly from the person making the enquiry or booking.

03 · Cookies

Types of Cookies

The site may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose.

We use only standard cookie categories needed for operation, measurement, and preference handling.

04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, any cookie preference tools on the site. Disabling certain cookies may limit form functionality, booking continuity, or analytics used to understand site performance.

Browser settings can usually be used to block or remove cookies, although some site functions may be affected.

Email contact

[email protected]

Telephone contact

+61 412 706 576

Postal address

5 Pelham Street, Toodyay, WA, 6566

Privacy enquiries

Use the contact details below for questions about this policy or the handling of personal information.